The worst experience ever, even though it started very nicely. We rented a car for 7 days by talking to a really nice lady (probably the owners wife). Good command of english, clear rules – all seemed to be perfect, they demanded to leave the ID as deposit though (not required by other companies, which We verified renting a car afterwards from another spot).
After 4 days on the way from Butrint we got an engine check control in the dash. Drove directly to them to have it checked and to find a win-win solution. Unfortunately we didn’t get to speak to neither of the owners at first – only a 12 years old boy that didn’t want to call parents but was persistently sending me to gas station claiming that everything is fine with the car and that we are stupid coming with tank half full and he kept refusing calling in some adults. Finally he yelled something in Albanian and threw some documents so my wife started recording him. Noticing that he finally called his dad – the owner.
That was a nightmare – he arrived yelling at me that we return the car with a half tank, didn’t listen that I came with the engine problem. He even attempted to hit me when I showed him the engine light on the dashboard😳 he took a car for a drive leaving us there without a word and once he got back he realized the car is broken. Still screaming at us he charged us for the days we used a car and left us with no transportation with all the luggage and groceries 3km from our hotel. Returning our ID and rest of the money he also kept saying in broken English that I am stupid because I yelled at the boy. Who the heck leaves a 12 year old with an attitude and poor English in charge of the business??? Luckily we rented a car at Saranda-holiday (just around the corner), which I can highly recommend! We got a vehicle for a half of a normal price, very nice service and even were offered some water while waiting. Superb customer service after experience with Motor Adventure. Well, that was literally an adventure, name speaks for itself. Stay away unless you like adventures.
P.S. We got the recording if anyone is interested.
Dominika Turowska
The worst experience ever, even though it started very nicely. We rented a car for 7 days by talking to a really nice lady (probably the owners wife). Good command of english, clear rules – all seemed to be perfect, they demanded to leave the ID as deposit though (not required by other companies, which We verified renting a car afterwards from another spot).
After 4 days on the way from Butrint we got an engine check control in the dash. Drove directly to them to have it checked and to find a win-win solution. Unfortunately we didn’t get to speak to neither of the owners at first – only a 12 years old boy that didn’t want to call parents but was persistently sending me to gas station claiming that everything is fine with the car and that we are stupid coming with tank half full and he kept refusing calling in some adults. Finally he yelled something in Albanian and threw some documents so my wife started recording him. Noticing that he finally called his dad – the owner.
That was a nightmare – he arrived yelling at me that we return the car with a half tank, didn’t listen that I came with the engine problem. He even attempted to hit me when I showed him the engine light on the dashboard😳 he took a car for a drive leaving us there without a word and once he got back he realized the car is broken. Still screaming at us he charged us for the days we used a car and left us with no transportation with all the luggage and groceries 3km from our hotel. Returning our ID and rest of the money he also kept saying in broken English that I am stupid because I yelled at the boy. Who the heck leaves a 12 year old with an attitude and poor English in charge of the business??? Luckily we rented a car at Saranda-holiday (just around the corner), which I can highly recommend! We got a vehicle for a half of a normal price, very nice service and even were offered some water while waiting. Superb customer service after experience with Motor Adventure. Well, that was literally an adventure, name speaks for itself. Stay away unless you like adventures.
P.S. We got the recording if anyone is interested.
2 Reviews on “Moto Adventures”
The worst experience ever, even though it started very nicely. We rented a car for 7 days by talking to a really nice lady (probably the owners wife). Good command of english, clear rules – all seemed to be perfect, they demanded to leave the ID as deposit though (not required by other companies, which We verified renting a car afterwards from another spot).
After 4 days on the way from Butrint we got an engine check control in the dash. Drove directly to them to have it checked and to find a win-win solution. Unfortunately we didn’t get to speak to neither of the owners at first – only a 12 years old boy that didn’t want to call parents but was persistently sending me to gas station claiming that everything is fine with the car and that we are stupid coming with tank half full and he kept refusing calling in some adults. Finally he yelled something in Albanian and threw some documents so my wife started recording him. Noticing that he finally called his dad – the owner.
That was a nightmare – he arrived yelling at me that we return the car with a half tank, didn’t listen that I came with the engine problem. He even attempted to hit me when I showed him the engine light on the dashboard😳 he took a car for a drive leaving us there without a word and once he got back he realized the car is broken. Still screaming at us he charged us for the days we used a car and left us with no transportation with all the luggage and groceries 3km from our hotel. Returning our ID and rest of the money he also kept saying in broken English that I am stupid because I yelled at the boy. Who the heck leaves a 12 year old with an attitude and poor English in charge of the business??? Luckily we rented a car at Saranda-holiday (just around the corner), which I can highly recommend! We got a vehicle for a half of a normal price, very nice service and even were offered some water while waiting. Superb customer service after experience with Motor Adventure. Well, that was literally an adventure, name speaks for itself. Stay away unless you like adventures.
P.S. We got the recording if anyone is interested.
The worst experience ever, even though it started very nicely. We rented a car for 7 days by talking to a really nice lady (probably the owners wife). Good command of english, clear rules – all seemed to be perfect, they demanded to leave the ID as deposit though (not required by other companies, which We verified renting a car afterwards from another spot).
After 4 days on the way from Butrint we got an engine check control in the dash. Drove directly to them to have it checked and to find a win-win solution. Unfortunately we didn’t get to speak to neither of the owners at first – only a 12 years old boy that didn’t want to call parents but was persistently sending me to gas station claiming that everything is fine with the car and that we are stupid coming with tank half full and he kept refusing calling in some adults. Finally he yelled something in Albanian and threw some documents so my wife started recording him. Noticing that he finally called his dad – the owner.
That was a nightmare – he arrived yelling at me that we return the car with a half tank, didn’t listen that I came with the engine problem. He even attempted to hit me when I showed him the engine light on the dashboard😳 he took a car for a drive leaving us there without a word and once he got back he realized the car is broken. Still screaming at us he charged us for the days we used a car and left us with no transportation with all the luggage and groceries 3km from our hotel. Returning our ID and rest of the money he also kept saying in broken English that I am stupid because I yelled at the boy. Who the heck leaves a 12 year old with an attitude and poor English in charge of the business??? Luckily we rented a car at Saranda-holiday (just around the corner), which I can highly recommend! We got a vehicle for a half of a normal price, very nice service and even were offered some water while waiting. Superb customer service after experience with Motor Adventure. Well, that was literally an adventure, name speaks for itself. Stay away unless you like adventures.
P.S. We got the recording if anyone is interested.